Shipping and Returns

Shipping Costs

The shipping value is directly related to your geographic area.

Use our calculation tool at checkout to find out the exact shipping cost.

The amounts presented may be subject to VAT, import duties and/or taxes once the package reaches Users country.

Our shipments to countries outside the EU are made according to Incoterm Delivered Duty Unpaid (DDU), which means that we do not collect duties and/or taxes on those orders and cannot predict witch particular charges may be. If Users do incur in any such additional charges they must be rendered in order for its package to clear customs. Please contact the local customs office for more information.


Order Confirmation

After completing your order and making the payment you will receive an email confirming your order. 

Your order can not be canceled.


Delivery Times

Portugal and Spain 3 business days

Portugal Express Delivery – 2 business day

Europe – 7 business days

Other countries – 9 business days


Shortly after your order is dispatched you will receive a message by email.


Collection of your Order

In your process of registering your account on you will be asked to register your personal address. If you want your order delivered to a different address, enter this address during the process of confirming your order. Please note that we can not ship to Postboxes. The shipping rates do not include import taxes that may be required when the order arrives at the destination, these rates, if any, are your responsibility.


Shipping to Portugal

Shipping by carrier – You will receive your order directly at the address you left in your online purchase. If the carrier has problems with delivery, it will contact the telephone number you left on your order.


International shipping

The international orders are sent by Courrier and should indicate as delivery address a place where deliveries can be made during office hours.

In the delivery rates are not included the additional costs, such as customs or other costs that may be charged in the country of destination.



We only accept returns within 14 days of order receipt.

fernandavelez.ptis not responsible for shipping costs incurred in connection with the return of a product for exchange. These charges are delivered to the customer. The return of the product will be the responsibility of the customer, and will only be refunded if the return is our responsibility (product defective, for example).


The refund of the amount paid by the customer will only be made after confirmation of the condition of the products, and will always use the same route for which the payment was made.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

Products for exchange must be returned in perfect condition.fernandavelez.ptproducts should not have been used, handled or washed. Only returned products with the original packaging, fully intact and the original labels on each product will be accepted. In addition, the original invoice that comes with the delivery has to be submitted along with the returned products. 

You can always contact us for any return question at is not responsible for shipping costs incurred in connection with the return of a product for exchange. These charges are delivered to the customer.

Returns Policy

If the items in question are as good as new, you have 15days to return them (all items must be returned unworn, undamaged and unused).

Please read conditions below:

Communicate return: e-mail us at online info@fernandavelez.ptand tell us your order number and what items you want to return.

To start a return, you can contact us at and tell us your order number and what item you want to return. We request you to explain the reason for your return. If your return is accepted, we’ll send you instructions on how and where to send your package. 
Items sent back to us without first requesting a return will not be accepted.

Packages should be sent at your own cost.

Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement.



Once the return is accepted make a separate purchase for the new item.

Select a Pickup Point